At Tudu, we respect your privacy and are committed to protecting the personal information you provide when you shop with us or use our website.

Tudu is the online fashion brand of Tudu Digital Trading Enterprise. Our website, tudu.com.gh, is powered by Shopify, which provides the technology and services that allow us to operate our online store.

This Privacy Policy explains what personal information we collect, how we use it, when we may share it, and the choices you may have regarding your information.

By using tudu.com.gh, placing an order, creating an account, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website and services, we may collect the following information:

Contact and Delivery Information

This may include:

• Full name

• Phone number

• Email address

• Billing address

• Shipping or delivery address

Payment and Transaction Information

When you make a purchase, payment-related information may be processed through our payment providers. This may include payment details, transaction information, payment method, and payment confirmation.

Account Information

If you create an account with us, we may collect information such as your username, password, preferences, and account settings.

Shopping and Order Information

We may collect information about the products you:

• View

• Add to your cart

• Add to your wishlist

• Purchase

• Return

• Exchange

• Cancel

We may also maintain records of your previous transactions.

Communications

When you contact Tudu by email, phone, WhatsApp, or other available channels, we may collect the information you provide as part of that communication.

Device and Usage Information

When you visit tudu.com.gh, certain information may be collected automatically, including information about your device, browser, network connection, IP address, and how you interact with our website.

We may also use cookies and similar technologies to support website functionality and understand how customers use our Services.

2. How We Collect Your Information

We may collect personal information from:

• You directly, when you place an order, create an account, contact us, or otherwise provide information to Tudu.

• Automatically, when you browse or use our website through cookies and similar technologies.

• Our service providers, when they provide technology or other services that support our business.

• Partners or other third parties, where applicable.

3. How We Use Your Information

We may use your personal information to:

Process and Fulfil Orders

We use your information to process payments, fulfil orders, arrange delivery, and provide information about your purchases.

Provide Customer Support

We may use your information to respond to enquiries, assist with orders, handle returns and exchanges, and provide after-sales support.

Improve Your Shopping Experience

We may use information about your interactions with Tudu to improve our website, products, services, and overall shopping experience.

Manage Your Account

If you create an account, we may use your information to maintain and manage your account and preferences.

Marketing and Promotions

Where permitted, we may use your information to send promotional or marketing communications and provide relevant advertising.

You may opt out of promotional emails at any time using the unsubscribe option included in those communications.

Security and Fraud Prevention

We may use information to help protect our customers, website, payment processes, and services against fraudulent, illegal, unsafe, or malicious activity.

Legal and Regulatory Requirements

We may use or disclose information when necessary to comply with applicable laws, legal processes, government requests, or to protect our rights and services.

4. How We Share Your Information

We may share personal information with trusted third parties when necessary to operate Tudu and provide our Services.

These may include:

• Shopify, which powers our online store

• Payment processing providers

• Delivery and shipping providers

• Technology and IT service providers

• Customer support providers

• Analytics and cloud service providers

• Marketing and advertising partners, where applicable

• Other service providers that assist us in operating our business

We may also disclose information when you specifically request or authorize us to do so, or when disclosure is necessary to comply with legal obligations or protect Tudu, our customers, or others.

5. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure that enables us to operate our online store and process information associated with your use of our Services. Information submitted through our website may therefore be processed by Shopify and other service providers supporting our store.

Shopify may also process information according to its own privacy policies and applicable requirements.

You can learn more about Shopify's privacy practices through Shopify's official privacy resources.

6. Cookies and Similar Technologies

Tudu and our service providers may use cookies and similar technologies to:

• Keep our website functioning properly

• Remember preferences

• Understand how visitors use our website

• Improve website performance

• Support relevant advertising and marketing

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Websites

Our website may contain links to websites or platforms operated by third parties.

If you follow a link to another website, that website will have its own privacy policy and terms. Tudu is not responsible for the privacy, security, content, or practices of websites that we do not operate or control.

8. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you believe that a child has provided us with personal information, please contact us so that we can review the matter and take appropriate action.

9. Security of Your Information

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information online is completely secure. We therefore cannot guarantee absolute security of your information.

Please avoid sending sensitive or confidential information through unsecured communication channels.

10. How Long We Keep Your Information

We retain personal information for as long as necessary for purposes such as:

• Providing our Services

• Managing your account

• Processing transactions

• Meeting legal and regulatory requirements

• Resolving disputes

• Enforcing our agreements and policies

The length of time information is retained may vary depending on the type of information and the reason it was collected.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Access personal information we hold about you

• Request deletion of your personal information

• Request correction of inaccurate information

• Request portability of certain personal information

• Manage marketing preferences and unsubscribe from promotional communications

These rights may be subject to applicable legal limitations and requirements.

To exercise an applicable privacy right, please contact Tudu using the details below. We may need to verify your identity before processing certain requests.

12. International Data Transfers

Because Tudu uses Shopify and other service providers, your personal information may be processed, stored, or transferred outside Ghana or the country where you live.

Where applicable, such transfers will be handled in accordance with relevant legal requirements and appropriate safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page and provide any notices required by applicable law.

14. Contact Tudu

If you have questions about this Privacy Policy, how we handle your personal information, or your privacy rights, please contact us:

Tudu Digital Trading Enterprise
Website: tudu.com.gh
Phone: +233 59 377 8756
Email: shop.tudughana@gmail.com
Location: Accra, Ghana

Tudu
Affordable Fashion. Simple Shopping. Made for Ghana.