Refund Policy


At Tudu, we aim to make your shopping experience simple and reliable. If an eligible returned item is approved for a refund, the refund will be processed according to the terms below.

Refund Processing

Approved refunds are processed within 3 business days after the returned item has been received, inspected, and approved by our team.

The time it takes for the refund to reflect in your account may depend on your payment provider or financial institution.

Delivery Fees

Tudu will cover the return delivery fee when:

  • The product received is defective or damaged, or

  • The customer received the wrong product.

For other approved returns or exchanges, applicable delivery or return costs may be the customer's responsibility.

Refund Approval

Refunds are only processed after the returned item has been inspected and confirmed to meet Tudu's return requirements.

If an item does not meet the return conditions, the refund may not be approved.

For questions about a refund or return, please contact the Tudu team with your order details.

Tudu
Affordable Fashion. Simple Shopping. Made for Ghana.

FAQ's

What is Tudu?

Tudu is a Ghanaian online fashion store offering affordable men's and women's clothing, shoes, handbags, slippers, and fashion accessories. Shop stylish and affordable fashion online at tudu.com.gh, with convenient delivery across Accra, Tema, Kasoa, and other regions in Ghana. Discover carefully selected fashion products that combine style, practicality, and value for every budget.
Where does Tudu deliver?


We deliver across Ghana, including Accra, Tema, Kasoa, and other regions.
How long does delivery take?

For Accra, Tema, and Kasoa, eligible orders can be delivered within 24 hours, subject to order confirmation and courier availability.

Orders to other regions in Ghana are delivered within 1–2 business days after the order has been confirmed and processed.
Do you offer same-day delivery?

Yes! Tudu offers same-day delivery for eligible orders placed during our business hours, subject to order confirmation and courier availability.

Our business hours are:

  • Monday–Saturday: 9:00 a.m. – 5:00 p.m.
  • Sunday: Closed

Orders placed on Saturdays may be delivered on Monday, as we are closed on Sundays.
How do I place an order?


Simply browse our products, select the items you want, add them to your cart, and complete the checkout process. Provide your delivery and payment information, then submit your order.
What payment methods do you accept?

We accept the payment methods available at checkout. Full payment must be received before your order is processed and dispatched.
What if I'm having trouble making a payment on the website?

If you're unable to complete your payment through tudu.com.gh, contact us directly via WhatsApp, or email. Our team will assist you with completing your order and guide you through the available payment options.

WhatsApp: +233 59 377 8756

Email: shop.tudughana@gmail.com
Can I return or exchange an item?

Yes. Return or exchange requests must be submitted within 3 days of receiving your order.

The item must be unused and unworn, in its original packaging, returned with all included accessories, and accompanied by proof of purchase.
How long does a refund take?

Approved refunds are processed within 3 business days after the returned item has been received, inspected, and approved.
When does Tudu cover return delivery fees?

Tudu covers the return delivery fee when you receive a defective or damaged product or the wrong product.
What happens if I receive the wrong or defective item?

Please contact the Tudu team as soon as possible after receiving your order. We will assist you with the return or exchange process in accordance with our Return & Exchange Policy.
How can I contact Tudu?

You can contact us for help with products, orders, payments, delivery, returns, or other enquiries:

WhatsApp/Phone: +233 59 377 8756

Email: shop.tudughana@gmail.com