Shipping Policy


 

At Tudu, we are committed to making your shopping experience simple and convenient. We work to process and deliver your orders as quickly and reliably as possible across Ghana.

Order Processing

  • Orders are processed once payment has been confirmed.
  • Orders placed during business hours are prepared for dispatch the same day whenever possible.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

Our estimated delivery times are:

  • Accra, Tema & Kasoa: Within 24 hours after your order has been confirmed and processed.
  • Other regions in Ghana: Within 1–2 business days after your order has been confirmed and processed.

Delivery times are estimates and may vary slightly due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier or delivery delays
  • Incorrect or incomplete delivery information

If an unexpected delay affects your order, our team will make reasonable efforts to keep you informed.

Delivery Areas

Tudu currently delivers across Ghana.

We serve customers in Accra, Tema, Kasoa, and other regions throughout the country.

Shipping Fees

Applicable delivery fees are calculated at checkout based on your delivery location and the available delivery option.

Delivery Updates

After your order has been confirmed, our team may contact you by phone or WhatsApp with delivery updates or to confirm your delivery details when necessary.

Please ensure that the phone number and delivery address provided with your order are accurate and accessible.

Failed Deliveries

If delivery cannot be completed because of an incorrect address, incorrect contact information, or the recipient being unavailable, our team may contact you to arrange another delivery attempt.

Additional delivery arrangements or charges may apply where applicable.

Need Help With Your Delivery?

If you have questions about your order or delivery, please contact the Tudu team:

Email: shop.tudughana@gmail.com
Phone/WhatsApp: +233 59 377 8756

We are committed to making sure your order reaches you as conveniently and safely as possible.

Tudu
Affordable Fashion. Simple Shopping. Made for Ghana.

FAQ's

What is Tudu?

Tudu is a Ghanaian online fashion store offering affordable men's and women's clothing, shoes, handbags, slippers, and fashion accessories. Shop stylish and affordable fashion online at tudu.com.gh, with convenient delivery across Accra, Tema, Kasoa, and other regions in Ghana. Discover carefully selected fashion products that combine style, practicality, and value for every budget.
Where does Tudu deliver?


We deliver across Ghana, including Accra, Tema, Kasoa, and other regions.
How long does delivery take?

For Accra, Tema, and Kasoa, eligible orders can be delivered within 24 hours, subject to order confirmation and courier availability.

Orders to other regions in Ghana are delivered within 1–2 business days after the order has been confirmed and processed.
Do you offer same-day delivery?

Yes! Tudu offers same-day delivery for eligible orders placed during our business hours, subject to order confirmation and courier availability.

Our business hours are:

  • Monday–Saturday: 9:00 a.m. – 5:00 p.m.
  • Sunday: Closed

Orders placed on Saturdays may be delivered on Monday, as we are closed on Sundays.
How do I place an order?


Simply browse our products, select the items you want, add them to your cart, and complete the checkout process. Provide your delivery and payment information, then submit your order.
What payment methods do you accept?

We accept the payment methods available at checkout. Full payment must be received before your order is processed and dispatched.
What if I'm having trouble making a payment on the website?

If you're unable to complete your payment through tudu.com.gh, contact us directly via WhatsApp, or email. Our team will assist you with completing your order and guide you through the available payment options.

WhatsApp: +233 59 377 8756

Email: shop.tudughana@gmail.com
Can I return or exchange an item?

Yes. Return or exchange requests must be submitted within 3 days of receiving your order.

The item must be unused and unworn, in its original packaging, returned with all included accessories, and accompanied by proof of purchase.
How long does a refund take?

Approved refunds are processed within 3 business days after the returned item has been received, inspected, and approved.
When does Tudu cover return delivery fees?

Tudu covers the return delivery fee when you receive a defective or damaged product or the wrong product.
What happens if I receive the wrong or defective item?

Please contact the Tudu team as soon as possible after receiving your order. We will assist you with the return or exchange process in accordance with our Return & Exchange Policy.
How can I contact Tudu?

You can contact us for help with products, orders, payments, delivery, returns, or other enquiries:

WhatsApp/Phone: +233 59 377 8756

Email: shop.tudughana@gmail.com